It is the key raw material in time-sensitive construction projects where delays and overruns are simply not an option
Effective communication plays an important role on any construction project. It helps to ensure everybody involved, all the way from the architect to the contractor, from the design team to the engineers, are on the same page. It makes them aware of all timelines, goals, expectations, and how the decisions they make will impact and influence the outcome of the project. Having open communications in place ensures any issues are addressed promptly and can reduce the risk of delays or cost overruns. It can also help maintain a safe working environment and quality standards. In a construction-shaped nutshell, more than any amount of skills, experience or expertise, communication is vital to achieving success through from inception to completion
But nowhere is communication more crucial than in pharmaceutical construction.
Insights from ADCO Pharmaceutical Division Manager, Mairead Luttrell
With over 10 years’ experience in Ireland and internationally in pharmaceutical and medical environments, Mairead Luttrell has managed projects for clients such as MSD, Alexion, Pfizer, Allergan, and Amgen. Her project experience includes new builds, design and build, fit-out, refurbishment, cleanrooms and shutdowns. Mairead is responsible for the full remit of ADCO’s pharma division including contract negotiation, cost and waste minimisation, client management, stakeholder engagement and resource management.
“When you go into a pharmaceutical environment, the list is endless with the amount of controls you need to be thinking about all of the time. The regulatory protocols and procedures are far more stringent than just working in a live office building.”
There’s an unmatched level of openness and transparency required in the communication between the client and the contractor in the pharma space. That boils down to the value of what is at stake, especially for the patient the drug is in development for, and the production cycles involved in this specialist industry.
Communication in pharma relies on honest feedback
Every pharmaceutical project is different, from protocols and procedures to equipment and production cycles. For Mairead, this comes down to feedback and how all inputs, from everyone involved, need to be taken on board. Listening is a key component of the ADCO culture of learning and constant improvement.
It is worth bearing in mind that the construction project is but a small part of the pharmaceutical company’s production cycle. Having awareness of their priorities and learning from their feedback has allowed her to deliver projects with a sage flexibility where cooperation is key. What might be viewed as a large construction investment for clients in other sectors pales in comparison here. Any issues with timings or overruns with available production windows have to be flagged and problem solved as a matter of urgency with all stakeholders on a project.
The benefits of communication on pharmaceutical construction projects
- Safety: This is obviously a top priority in the pharmaceutical industry where improving and maintaining health is the overriding purpose. When contractors communicate effectively, they can identify potential hazards and implement measures to mitigate them. Communication also helps to ensure that all employees and stakeholders are aware of safety protocols and procedures, reducing the risk of accidents and injuries.
- Cost-effectiveness: Effective communication helps to reduce the risk of errors and redo’s, which can be costly. Contractors who communicate well can identify potential issues and address them promptly, saving time and money.
- Collaboration: Effective internal communication promotes collaboration. When contractors communicate well, they can work together to overcome challenges and achieve project goals.
Ways to improve communication on pharmaceutical construction projects
Open communication channels enable contractors to create an environment where stakeholders feel comfortable sharing concerns or raising issues. Open communication can help to identify potential problems early on, allowing contractors to address them before they become major issues.
Clear and concise communication is crucial where precision and accuracy are essential. Contractors should communicate in a way that is easy to understand and avoid using technical jargon that may confuse stakeholders.
Regular meetings are an essential communication strategy in pharmaceutical construction projects. Meetings provide an opportunity for contractors to discuss project progress, address concerns, and plan for upcoming tasks. Regular meetings also help to ensure that everyone involved in the project is working towards the same goals.
Transparency is a key element of effective communication. All stakeholders should be provided with accurate and timely updates, including any challenges or issues that arise. Failure to be transparent can lead to mistrust and a breakdown in communication.
Keep It Simple. Pharmaceutical construction projects can be complex, but communication shouldn’t be. Keep updates simple and concise, focusing on the key information that stakeholders need to know. Avoid using technical jargon that may be unfamiliar to some stakeholders.
Technology can enhance communication on pharmaceutical construction projects. Contractors can use project management software, email, and messaging apps to keep everyone updated on project progress, share important documents, and communicate in real-time. One of the most invaluable developments in this space is the common data environment (CDE). The CDE is a digital repository of the information and data created by the project team through the design, construction, and operation phases. Multi-disciplinary project stakeholders can access the CDE anytime and anywhere in the field.
Effective communication is critical in pharmaceutical construction projects. It promotes safety, cost-effectiveness, and collaboration, all of which are essential for successful project outcomes. By using the right communication strategies, contractors can ensure that their projects run smoothly, efficiently, and safely.
Learn more about some of the pharma projects we have completed at ADCO here. Or reach out to Mairead if you have specific questions about your next pharma construction project. We’re always happy to speak to anyone who wants to get in touch and communicate!